Patient Information

We are pleased that you and your physician have selected us to provide your medical care.

All of our employees are committed to Service Excellence and driven to provide you with high quality and compassionate care and to make your stay a comfortable one. If you have any questions or concerns, please do not hesitate to ask your physician or nurse, or contact our case manager, who is here to act as your advocate, at 775-356-4005.

Before your surgery

Everything you need to know before your surgery is available in our 16-page surgery brochure. You may view or download a PDF file of this easy-to-read 16-page booklet, Your Surgery at Northern Nevada Medical Center here. If you would prefer to have the brochure mailed to you, please send a request with your mailing information via our secure feedback form.

Your hospital team
Medical staff, nursing staff, pastoral services, dietitians, social workers, housekeepers and volunteers  

Your private room
Your hospital bed, room temperature, calling your nurse, during the night, television, telephones, leaving the unit  

Your safety
Smoke-free environment, fire drills, medications, valuables or lost items, cellular phones  

Food and nutrition
Dietary services, cafeteria, vending machines  

Your insurance

Special services
Patient liaison and problem resolution, patient education, notary public, mail and flowers, newspapers, library cart, for the hearing-impaired, interpreters, support groups

Family and friends
Visiting hours, visiting regulations, condition reports, gifts for patients, flowers, parking, waiting areas, out-of-town visitors, meditation room and transportation  

Going home
Checking out and discharge

Billing
Patient Accounting Department, accepted health plans  

Clinical services