We are pleased that you and your physician have selected us to provide your medical care.
All of our employees are committed to Service Excellence and driven to provide you with high quality and compassionate care and to make your stay a comfortable one. If you have any questions or concerns, please do not hesitate to ask your physician or nurse, or contact our case manager, who is here to act as your advocate, at 775-356-4005.
Before your surgery
Everything you need to know before your surgery is available in our 16-page surgery brochure. You may view or download a PDF file of this easy-to-read 16-page booklet, Your Surgery at Northern Nevada Medical Center here. If you would prefer to have the brochure mailed to you, please send a request with your mailing information via our secure feedback form.
Your hospital team
Medical staff, nursing staff, pastoral services, dietitians, social workers, housekeepers and volunteers
Your private room
Your hospital bed, room temperature, calling your nurse, during the night, television, telephones, leaving the unit
Smoke-free environment, fire drills, medications, valuables or lost items, cellular phones
Food and nutrition
Dietary services, cafeteria, vending machines
Patient liaison and problem resolution, patient education, notary public, mail and flowers, newspapers, library cart, for the hearing-impaired, interpreters, support groups
Family and friends
Visiting hours, visiting regulations, condition reports, gifts for patients, flowers, parking, waiting areas, out-of-town visitors, meditation room and transportation
Checking out and discharge
Patient Accounting Department, accepted health plans
ER wait time
REGIE is available to patients and physician offices with Internet access. You can use REGIE to send Pre-Registration information to the hospital for any patient with a scheduled appointment for an inpatient admission, outpatient surgery, or a diagnostic test. If you need to schedule an appointment for a test, please call the Hospital's Admissions Department at 775-356-4961. You may also use REGIE to request Pre-Registration for unscheduled routine outpatient radiology test.
Make your wishes known to your family in case of an incapacitating accident or illness; download your copy of a Nevada advance directive.
We want you to have the best possible care as prescribed or recommended by those treating you. We also want you to know your rights as a patient as well as your obligations to yourself, your physician, and the hospital.