Northern Nevada Medical Center complies with State and Federal civil rights laws and does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

A patient or assisted living resident who has experienced prohibited discrimination may also file a complaint with the Division of Public and Behavioral Health online at dpbh.nv.gov/Reg/HealthFacilities/dta/Complaints/HCQC-Complaint-Form, or by mail or phone at:

Nevada Division of Public and Behavioral Health
4150 Technology Way
Carson City, NV 89706
Complaint Intake Line: 702-668-3250

Northern Nevada Medical Center:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
  • Information written in other languages

If you need these services, contact Terri L. Ward, Civil Rights Coordinator.

If you believe that Northern Nevada Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Terri L. Ward, Civil Rights Coordinator
Northern Nevada Medical Center
2375 E. Prater Way
Sparks, NV 89434
775-356-4016
775-355- 0916
terri.ward@ushinc.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Terri L. Ward, Civil Rights Coordinator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800- 368-1019, 800-537- 7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/filing-with-ocr/index.html.