Visitors can be good medicine for patients so we welcome and encourage visits from family members and friends. Visitation privileges are equal for all visitors, according to the patient's preferences. Patient care is our primary concern. That means we may limit patient visits when it is medically appropriate or when visits could interfere with patient care. Reasons for limiting or restricting visits include, among other reasons:
- Infection control
- Disruptive behavior by visitors
- The patient's need for rest or privacy
Visiting Hours and Regulations
Effective June 23, 2022, visitors are not permitted in inpatient and outpatient areas, including rehabilitation and Senior Bridges. Some exceptions will be made for the following patients, at the discretion of the department leader. If approved by the department leader, all visitors will be required to pass a COVID-19 screening, which includes a temperature check and screening questions, and wear a face covering at all times.
- End-of-life care patients are limited to (1) one adult visitor.
- Patients with physical, intellectual and/or developmental disabilities and cognitive impairments may have (1) one negative-screened adult support person when medically necessary.
- Emergency department patients may have one negative-screened adult visitor stay with them. If the patient is admitted, the visitor cannot accompany the patient unless the patient meets the criteria for end-of-life care or has a physical, intellectual, developmental or cognitive disability or impairment.
- Surgical patients may have one negative-screened adult bring them to admitting but will need to remain in their vehicle during the patient’s surgery. When the patient is admitted to a room, the visitor can help the patient settle into their room for one hour. After one hour, the visitor will be asked to come back to the facility when the patient discharges.
- For outpatient visits, visitors are not permitted unless the patient meets the criteria for end-of-life care or has a physical, intellectual, developmental or cognitive disability or impairment. If criteria is not met, the visitor should remain in their vehicle while the patient attends their appointment. This includes, but is not limited to, outpatient rehabilitation, lab, imaging, Pain Center and all Northern Nevada Medical Group clinics.
Visitors are required to wear a face covering and are encouraged to bring their own face covering. Individuals are prohibited from entering the hospital if they:
- Have been in contact within the last 14 days with a person suspected or confirmed to have COVID-19
- Have had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, abdominal pain or loss of taste or smell in the last 24 hours
- Felt feverish or experienced chills in the last 48 hours and/or had a fever of 100°F or greater in the last 48 hours
- Northern Nevada Medical Center is a non-smoking campus. Tobacco use of any kind is prohibited anywhere on the campus — by associates, patients and visitors.
- Visitors must be appropriately dressed, including shirts and shoes.
- People who have colds any contagious diseases should not visit patients.
- Visits should be kept short, and visitors should avoid unnecessary noise to maintain a quiet environment.
- Visitors may be asked to leave the room during tests or treatments, or when the doctor or nurse needs to see the patient.
- Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
Any personal information about your diagnosis and treatment must come from your physician. This information is available only to immediate family members designated by the patient.
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients as some patients are on restricted diets. On the intensive care unit, please check with the unit regarding any gifts for patients.
Free parking for patients and visitors is available in front of the hospital and adjacent to the medical office building.
Specially designated lounge areas for visitors are available on the first and second floors.
Accommodations for relatives and visitors from out-of-town are available at nearby hotels. The hospital has preferred rates with several area accommodations. Please contact the admitting office at 775-356-4961 for a list of the current rates. View nearby accommodations.
The Northern Grill cafeteria on the first floor serves breakfast and lunch. Breakfast is served from 7 – 10 am on weekdays. Lunch is from 11 am – 2 pm daily. Complimentary coffee and tea are available 24 hours a day, seven days a week in the Northern Grill. Vending machines are available in the cafeteria from 6:30 am to 7 pm.
The receptionist in the main lobby has information on CitiFare bus and CitiLift van transportation, and can arrange for a cab. Please call 775-331-7000.