Special Services at NNMC
Northern Nevada Medical Center offers a variety of special services to make your stay as pleasant and comfortable as possible. These special services include the following:
Patient Liaison and Problem Resolution
If you have a problem, discuss it with your nurse or nurse manager, who is responsible for what happens on the nursing unit. On evenings, nights, weekends and holidays, ask for the patient care coordinator.
Northern Nevada Medical Center is committed to providing you with information about your illness or other topics. Information is available from your physician, nurse or other health care providers.
Mail and Flowers
Mail and flowers are delivered daily to the nursing station, on your floor. These will be brought to your room. Outgoing mail may be given to your nurse, left at the nursing station or deposited in the mailbox located in the main lobby.
A library cart is available with books and magazines for your use. Ask your nurse if you wish to see these materials.
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For the Hearing-impaired
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a sign-language expert assist a hearing-impaired or deaf patient. For assistance, call the Deaf and Hard of Hearing Advocacy Resource Center, 775-887-1060. On weekends, evenings and holidays, contact the patient care coordinator by calling 775-331-7000.
The hospital has access to interpreters for a number of foreign languages should a patient require it. Please contact the hospital receptionist at 775-331-7000 for assistance.
The hospital offers a number of support groups for patients and family members. For information about support groups, please call case management at 775-356-4535.
The Case Management Department at Northern Nevada Medical Center is available to help patients and their families cope with the problems and stress that can often accompany illness or hospitalization.
Registered nurses and professional social workers provide support and guidance in dealing with an illness or treatment, and can help patients make decisions about their discharge plans. They are experienced in working with community agencies that can provide patients and families with the services they need, including information on extended care facilities that may be needed following discharge from the hospital.